When you open the services menu, all of your orders are sorted by instruction. Each instruction is automatically generated by ABC Mobile depending on the circumstances of the case.
Commonly, the only instruction on an order will be to "Serve." As jobs begin to go overdue, this instruction will change to "Serve: Attempt Tomorrow or Today," then "Serve: Attempt Today," before finally going into the red and saying "Past Due: Attempt ASAP." If you are holding too many jobs with this last instruction, you are eligible to lose your primary and secondary assignments. Ensure you are attempting jobs at least once every 48 hours so this doesn't happen!