Frequently Asked Questions

Last Updated: October 12, 2021

How will I know if an order gets cancelled? 

You will receive a notification once an order is cancelled, instructing you to cease future attempts. Cancellation notifications can be found in the Messages section in ABC Mobile. After selecting “Confirm Cancellation”, securely dispose of the service documents or return originals to ABC Legal. 

How can I submit feedback to ABC Legal?  

Make suggestions on improvements that can be made to ABC Mobile or submit general feedback using the Process Server Feedback form. We look forward to enhancing your experience with ABC Legal!  

The subject is bedridden, should I still serve them?  

You can serve any individual except when the location of service is one of the following: 

  • Nursing Homes 
  • Assisted Living Facilities  
  • Hospice Care Facilities 

If you are informed the subject is bedridden or ill at home and NOT located at the locations mentioned previously, then attempts to serve should resume. 

Why is ABC Mobile instructing me to attempt more frequently? 

Regular orders are expected to be attempted every 48 hours, so current instructions will now reflect these expectations more accurately on jobs in the ABC Mobile app. 

Do overdue proofs keep me from getting more work?

Yes. We need proofs back as soon as you can get them to us, and the longer proofs sit overdue the more your Capacity will be impacted. 

I claimed this at a set rate. Why did I only get paid half that?

Same day same address: If multiple jobs are resolved at the same address at the same time, the first one will pay out in full, and any others will be paid out at 50%.

TX Alt-Service: You will be paid half of your service fee once diligence is complete and you return the signed motion. Then, upon completion of the service - you will be paid the second half.

What is Community?

This is a forum where you can get to know other ABC Legal process servers and participate in group discussions. It is already linked to your existing profile so there is no need to create an account.

Get assistance and collaborate with other process servers by pressing "Community"!

Customer rules state not to serve at subject’s place of employment and the service address is a business. What should I do?

Enter this information in ABC Mobile, selecting:

  1. Attempted
  2. Other
  3. Service not permitted

Is wearing a mask required when serving with ABC Legal?

If you are fully vaccinated, you do not need to wear a mask while serving documents from ABC Legal. If you are not fully vaccinated, you are still required to wear a mask.

Do I have to wear gloves and serve documents in plastic sleeves?

No. You are not required to wear gloves or encase ABC Legal documents in protective, plastic sleeves while serving.

Are socially distanced serves still required?

No. You do not need to place documents on the ground 6 feet away from the subject for service. Documents can be handed directly to the recipient.

Can I E-Sign proofs from my computer?

Yes! Just log in to the Process Server Portal, select “My Jobs”, “Proofs”, and then “E-Sign” on any proofs you wish to complete. You can also view all your other proofs and their return instructions.

How do I complete training and update credentials

Just go to your Process Server Portal. Once you log in, select “Profile” to upload any documents or complete training.

What should I do if a job is pending review?

You do not have to take any action. If you see this instruction in ABC Mobile, then we are already looking at the order and you should have a proof to sign or further instructions shortly.

I’ve previously attempted this address for a different order and the subject does not reside, do I have to attempt this location again?

Yes, attempts should be made on every job, regardless of prior information obtained from past orders. However, you can indicate that you have previously tried to serve this address before in your attempt notes. Check out the Non-Service page for common non-service scenarios.

I'm not able to attempt an address due to weather conditions. What should I do?

This can easily be done by entering the information in ABC Mobile, selecting:

  1. Attempted
  2. Nobody
  3. No Access
  4. Flood/Fire/Storm/Impassable Road

Snow: If unsafe snow conditions are keeping you from going to the address, select Impassable Road.

Overdue: If it is not safe for you to attempt, you should not. For that reason reporting adverse weather conditions will not make an order go overdue or negatively impact your profile in any way. However, they will also not count toward meeting Due Diligence.

A resident stated that the subject does not reside, what next? 

The more sources that can confirm the subject does not reside at the address, the better. So make sure to check with a neighbor or leasing office to see if they can confirm with certainty that the subject does not reside. This goes a long way to help resolve orders.

Remember to always call any phone numbers provided on the cover sheet or in ABC Mobile and log the call.

Will setting myself to “Away” remove my current work?  

No. Setting yourself to “Away” in ABC Mobile pauses new work from being automatically sent to you and prevents you from using Claim Jobs.

If you need any work reassigned, let us know at Contact ABC.

What should I do if I find a new address? 

First, record how you got the information by submitting an attempt or a phone log.

Then, before making attempts at the new location, add the address in ABC Mobile. If you are unable to add a new address in the app, it is likely because it’s not allowed.  

Check out the New Addresses and Meeting Locations page for steps on how to add an address in ABC Mobile.  

Why can’t I print “In Transit” documents?  

In transit documents can not be printed from your web portal because they are original documents and are being mailed to the address we have on file for you.  

Why is an area is no longer assigned to me?

Your Assigned Areas can and will be claimable as long as you are exceeding your Capacity. If you would like to prevent them from being claimed it would be advised to drop zip codes that are currently too far so that you can ideally work in a much more condensed and efficient area. For more on Capacity see the Manage Areas page.

Why can I not leave contact information or contact the subject via phone? 

You might see this customer requirement on an order. Servers should always abide by both customer and court requirements. Consistently meeting these order requirements will result in an improved scorecard.

How do I start serving with ABC Legal?  

Register through our user friendly portal: ABC Legal Process Server Registration

Once you complete the first few steps in the registration you will receive further information about the next steps to take. We look forward to your Partnership with ABC Legal! 

Why has my work slowed down?  

Too many overdue jobsWork will pick back up once you have attempted all of your overdue orders. 

Expired credentialsCheck your profile in ABC Mobile to see what is expired. Then submit updated credentials via Contact ABC or the Support button.  

Poor performanceCheck your latest scorecard email to see your performance and read about how to improve

Slow down in your area: It is possible there is just a lull of work in your areas at this time.  

My attempt didn't go through. What do I do?

Refresh ABC Mobile, then check the order's history to see if the information is there. If not, then no worries, just re-submit it.

If you have significantly moved your position you may receive an Incomplete notification saying your GPS must match the expected location. That's okay, we understand that these things happen. Just respond with the explanation that the original attempt didn't go through the first time.

A defendant called me and gave me additional information, what do I do?

If someone calls you regarding a job, open the job, click the telephone icon to the right of their name, and enter the phone number and information that they gave you.

Watch a detailed video on how to record phone calls: Logging Phone Attempts.

How do I prioritize all these different instructions in ABC Mobile?

In the following order: Court, Customer, ABC Mobile. For a more in-depth answer see An Order's Requirements

Does my state have specific rules I need to follow?

It's quite likely. Find out by checking the State Specific Information and Policies page.  

What do I do if I don't have good data coverage in my area?

Before you enter an area with poor coverage set your device to airplane mode, then submit any serves or attempts as you normally would, pressing confirm at the end. All this information will be stored on your device: pictures, the time the event occurred, and the time you entered the information. When you are in an area with good coverage again take your device out of airplane mode and everything will be submitted normally.

A defendant wants to meet me somewhere. What should I do?

First, record how you got the information by submitting an attempt or a phone attempt.  Afterwards, enter the address using the "+" icon on the order page.

For further details see: New Addresses and Meeting Locations

I think this person is trying to avoid service. What should I do?

Document it! Describe exactly what you are seeing in ABC Mobile so that it would be clear to anyone reading your proof that they are avoiding. Making 3 attempts of "No contact." before writing, "I think this person is avoiding" is insufficient. Remember, your proof needs to convince the court and the customer that the person is avoiding.

I have so many serves. Which ones do I go to first?

Let ABC Mobile do the planning for you. The Route Plan feature will set up a route for you to follow with a tap of your finger. No more manually entering addresses into Google Maps! See also: The Car Button.

How do I get set up to E-sign proofs?

If you've received an E-sign proof, then check out our E-sign Proofs Page.

Why does my app not reflect current information?

The sync button should be your best friend. This button in the top left of the home page should be pressed every time you enter new information into the app. Submitted a proof? Sync! Reported a new attempt? Sync! Most issues arise because your app has not recently communicated with our system.

How do I download ABC Mobile?

Go to your App Store if you have an Apple device, or to your Play store if you have an Android, and search for ABC Legal. You'll see our app "ABC Legal Services Mobile" with our logo, and select "Install".

How do I report an issue with ABC Mobile?

First try deleting the app, restarting your device, and reinstalling ABC Mobile.

If the issue still persists, press the Support button in ABC Mobile, or Contact ABC in the top-right menu any of your Partner Resource pages.

  • Specific details about the issue.
  • What type of phone and operating system you have
  • What version of ABC Mobile you have (found in profile)

There is a "No Trespassing" Sign. Am I allowed to serve them?

When serving process, you should not trespass. In the event that there is a "No Trespassing" sign on someone's private property make note of it in your attempt, and make sure to include a picture of the sign in your submission. See more: Trespassing and Barriers

What holidays should I NOT serve on?

The only days you can NOT serve with ABC Legal are Thanksgiving and Christmas Day. You are free to serve the other 363 days of the year.

Didn’t find the answer to your question in the FAQ?

Search using the toolbar! There are plenty of articles that may have your answer.

Search Bar 2