Scorecard

We want to help our process servers be the best. In the hopes of growing together we put together information on some key areas of service of process and present those to you each month so that you can know where you line up.

Percentiles

A percentile is a rank put into a percentage form. In this case the percentage will tell you the amount of other process servers that you are outperforming. A 75% means you are doing better in that category than three quarters of process servers using ABC Mobile. It does not mean you are making errors 25% of the time. 

How To Improve Standings

Successful Service

Attempt when people are home, make a good impression, and have a good attitude. How you present yourself at the door makes a great impact on how people will react to your knocking on their door.

Be great at confirming residency. Be clear in your communications to determine if the person lives there. Don't be afraid to keep asking questions if things don't add up. Check with a leasing office and neighbors whenever possible, and if there is one on the coversheet, give that phone number a call. 

Keep up on your rules of process of service in your state, and the different types of service, such as how to serve businesses. Rules can vary over time, and though we will send you an update whenever this happens, it always helps to brush up on them.

Speed to Resolution

To have a high speed to resolution score your attempts should be frequent and of high quality. Doing everything you would do to have a high rate of Successful Service, and doing it often. If you are regularly allowing your orders to turn red, it will be impossible to do well here, and if all your attempts are when people are at work it will take many attempts to resolve the job.

Look to consolidate your areas and don't take on too much. If you have a high Number of Resolution but a low Speed to Resolution you should drop some areas.

Provide evidence that this is or is not the right address. Take good pictures that help support the information you have entered in ABC Mobile. 

Compliance

Check order's requirements before approaching a door. A new customer or court in your area may have unique instructions on how to proceed. It's also possible that you are handling an order that is from a court in another state and thus has different rules on how to serve than you're use to. 

Make attempts at least every 48 hours on standard orders and every 24 hours on rushes.

Always take a picture and report all activity a the location for an appropriate GPS reading. Report phone calls using the phone button and not by pressing Attempt. 

Respond whenever you receive a notification that a requirement has not been met.

Know your rules of process of service, both in general and, if necessary, in your state. Whenever you're not sure about a rule, such as when you should NOT serve someone, check your resources.

Number of Resolutions

A simple comparison of how many jobs you were able to complete. This one is really just for you. If you want to work part time, only one area, or as much as you can, ABC Legal is all for partnering with you.

If you have not completed many orders in a month this category may not appear.