Under Manage Areas, you can select an area listed in Available Areas or Map and select "Claim Area" to be assigned jobs there. You can also claim groups of individual jobs under "Jobs Available".
Important terms ABC Legal uses when discussing a server's workload:
- Area Assignments: Areas are determined by US Zip Codes.
- Jobs per Month: This is the number of jobs we received in that area in the last 30 days.
- Resolution Period: This is the number of jobs you served or non-served in the last 90 days.
- Capacity: This is the amount of jobs per month you can claim overall. It is a function driven by your Resolution Period and adjusted based on the quality of your work (and then some breathing room on top). If you have fewer jobs per month than your capacity, and the amount of work you are receiving is a good fit for you, then no need to claim any more.
- Primary - Assigning yourself to an area as Primary means that, as soon as we have a job ready to be served, we will immediately ship it to you.
- Backup - We will send you work here in the event that all process servers assigned in that area are overwhelmed and need some backup.
When Can Jobs Be Claimed?
Anytime we have them available! Just press the zip code listing and all the jobs there will be sent to you (after around 15 minutes for processing). We will show these anytime we have jobs where we don't have someone available to take them. So if you are looking for more work, check your Manage Areas regularly to see if jobs can be claimed.
When Can Areas Be Claimed?
Any time the number of jobs per month in your Primary Areas is below your Capacity, you can claim any available area that does not put you over your Capacity. If you want a busier zip code, you can drop any area that would give you enough room below your Capacity and it will be immediately available to you.
Areas are assigned by US Zip Codes, and each area lists a payout per job and an expected jobs per month. The more frequently you make attempts and achieve services, the faster you'll be able to increase your Capacity.
Staying On Top of Your Work
With every job, you must meet ABC Legal's Reporting Requirements and Timeliness Requirements. There are also expectations set by the courts and customers that have to be adhered to. We also require that process servers help us work through any and all complaints we receive in regards to services.
Every job must be completed honestly and with a high degree of quality. We would always rather that you release an area if you are overloaded and missing expectations. In serving, as well as in every profession, there is a limit to how much each individual can do well. We want you to be comfortable with your work, and it will never negatively impact your standing to release a zip code. We encourage you to find a balance and adjust it over time as you are able to devote more or less time to serving documents.
The entire ecosystem is based on you attempting jobs quickly and efficiently, and resolving orders in a timely manner. In order to get more work, you must do quality work! Follow these helpful guidelines so that you can make the most of your time in the field.
- Keep Your Areas Tight: Your areas don't have to be near your home - most of us commute to work! But, in the interest of saving your own time and gas, try to keep your assigned area as close together as you can.
- Attempt When People Are Home: A lot of people work a traditional 9-5 job. That means they'll be occupied by a commute and working hours a lot of the day. Top scoring process servers generally resolve the most jobs before 8am and after 6pm.
- Check Your Areas Regularly: Check once a week, or once a day, but we recommend regularly looking at available areas until you have found the right fit for you.
- Don't Overwork Yourself: Quality over quantity! Or rather, quality before quantity. Operate at a consistently high level to open up more opportunity.
- Attempt More Frequently: It's required to make attempts at least every other day, but more frequent attempts means more orders coming your way.
- Weekends: What can we say - People tend to be home on Saturdays!
You have the ability to release any area that is currently in your Areas Assigned List. Navigate to the Manage Areas portion of ABC Mobile and select on the middle tab titled "My Areas." Any and all zip codes that you can currently get work for can be removed right at your fingertips. Keep in mind choosing to release an area is solely your decision as a server and you may not be able to get it back once gone.
Start by tapping on the specific area (Zip Code) you would like to release. You should then see a designated page with a breakdown of the zip codes information. Near the bottom of the page will be a Release button.
Press the button, Confirm your decision and stop receiving work for that zip code in question.