Customer, Court, and ABC Mobile
There are three entities that should be guiding your decision-making when serving documents: the customer, who originally placed the order with ABC Legal; the court, who is overseeing the case and will ultimately receive your proof; and ABC Legal, who strives to give you the best direction possible. It is important for you to review all of these expectations prior to attempting any order, as each case is unique.
Any requirement in ABC Mobile that is not followed will prompt you to respond regarding why it was missed. Most of the time, this will lead to an invalid proof of service. If a requirement was missed, you may be asked to go back and re-serve the documents.
When you open the services menu, all of your orders are sorted by instruction. Each instruction is automatically generated by ABC Mobile depending on the circumstances of the case. The default instruction is "Serve".
Located underneath the Instruction in ABC Mobile are any requirements that our customer has specifically requested we follow. If one of these requirements is missed, you may be asked to reattempt the job.
For example, if you were to make an attempt on a job at 9:11 PM, when there were clear instructions to attempt only between 8 AM and 9 PM, and hand the documents to the defendant, we could not accept the proof. We would ask that you try at a time within the customer's constraints.
Court Requirements are even more strict than the customer requirements, as they are set by the court or state governing the case.
If you ever find conflicting information among your instructions, the court supersedes other instructions. For example, it is possible that you could see an automated instruction "attempt today" but the day's date might be a Sunday. On such an order, the court does not allow service to be attempted on Sundays. You will have to wait to serve this order on Monday. Knowing in advance that a specific day does not permit attempts, you can better schedule your soon-to-be overdue orders so they do not end up falling on the restricted day.
Special Handling Information
Special handling information consists of any notes unique to that particular service order and can be found under Instruction on the order. This section will include specific customer requests or information placed there by ABC Legal. Our investigations team commonly leaves notes to help you in serving individuals successfully. The example to the right contains a request submitted to ABC by the customer, but is too specific to be an overarching Customer Requirement.