Every process server goes through an Initial Review period when they begin contracting with ABC Legal. During this time the New Partner Guide team will be in contact with process servers, and each service entered in ABC Mobile will be reviewed to ensure adherence to regulations and the expectations of our Customers.
Review of each serve submitted in ABC Mobile takes 1-2 business day(s). This is a manual process and orders are reviewed on a first come first serve basis.
While in the New Partner Guide Program, process servers will have individual access to an ABC Legal Guide. You will receive a Welcome Email from your Guide that includes their direct email address and a link to schedule a call with them directly. If your Guide's availability does not line up with yours, you can schedule a call with any Guide available here:
End of Review
The Initial Review period will last several weeks, and requires that a significant number of services be reviewed before completion.
Once ABC Legal ensures adherence to regulations and expectations are regularly met, the New Partner Guide team will notify the process server that the Initial Review period is complete.
Be Open to Feedback
Process servers are encouraged to be open to training and eager to learn. The members of our New Partner Guide and other teams will be contacting you to help you improve.