Conducting Service Attempts
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      1. Process Server Resources
      2. Service of Process with ABC Legal
      3. Conducting Service Attempts

      Refusal of Service

      Handling Service Refusals: Procedures and Eligibility

      In some cases, an individual legally allowed to accept service may refuse to take the documents. This could be the named recipient, a co-resident eligible for substitute service, or, in the case of a business, a manager or registered agent.

      ✅ When "Drop Service" is Allowed

      In many jurisdictions, you can still serve someone who refuses the documents by placing them in front of the individual—commonly known as "Drop Service." 

      Please consult your State Specific page to confirm whether Drop Service is permitted in your jurisdiction. 

      ❌ When "Drop Service" is NOT allowed 

      • State Restrictions: Drop Service is prohibited in Alabama. In Colorado, it is only allowed for personal service.
      • Customer Restrictions: If a customer specifies “Do not Drop Serve,” OR "If they Refuse, Non-Serve", you must not serve anyone who refuses the documents.

      📋 Ensuring a Valid Drop Service

      If Drop Service is allowed:

      • Confirm legal validity – Ensure the serve meets legal requirements (example: substitute service needs to be allowed for you to substitute serve someone who refused the documents)
      • Identify the recipient – Only serve someone you saw and can describe.
      • Clearly communicate service – Verbally state that they are being served.
      • Leave documents in plain view – Ensure the recipient can easily see them.
      • Document the location – Note precisely where the documents were left.

      ⚠️ If your Drop Service notes are too vague or unclear, ABC may invalidate the service and request additional details to determine its acceptability.

      After Service

      • Leave the premises – Move away, even if briefly, before entering your notes.
      • Do not retrieve the documents – If the recipient attempts to return them, do not take them back.
      • Provide detailed notes – Example: "Documents placed on the porch while declaring service."

      How Do I Log a Refusal in ABC Mobile When I Can't Drop Serve?

      Check out Submitting a Refusal of Service! 

      How Do I Log a Drop Service in ABC Mobile?

      Check out Submitting a Drop Service!