Policies and Procedures
Substitute Service Rules
DO NOT perform substitute service until you have confirmation from the individual receiving the documents:
- Is a co-resident to the individual being served
- Is a family member
- Is at least 18 years of age
Their first or last name
Do not substitute serve until you have all the above criteria. If it is not possible to get one of them, hang on to the documents and submit an attempt explaining the circumstances.
Refusal of Service
You may NOT serve a co-resident if they refuse the documents.
In other words, service to someone who has refused is only permitted if you are speaking to the individual whom the documents are for (personal service).
Name of Individual
To prevent rejection by the court, when serving Bank Levies or Wage Garnishments at a business, it is necessary to state in the notes the role or title of the person who received the documents, such as manager, receptionist, or CFO, followed by "Person authorized to accept".
To do so easily, under "Indicate Relationship to Servee" select "Other" and type their role/title, then on the next page "Indicate Relationship to Address" select "Person authorized to accept".