New Addresses and Meeting Locations

Adding a new address in ABC Mobile

If you need to meet a subject somewhere for service or discover that they live at a different location, you'll need to add the address in ABC Mobile.

Follow this guide when encountering such a situation. If these steps are not taken, the wrong address for service will appear on the proof and it will not be signable.

If ABC Mobile will not allow you to add an address, it is because one should not be added and meeting at a neutral location is not allowed.

This might be because this new address would be in the wrong court venue, the customer does not want attempts made at multiple addresses, or because they are Original Documents. In any case, do not attempt service at the new location without direction from ABC Legal.

Steps for adding an address in ABC Mobile:

  1. If necessary, report an attempt or log a phone call containing the details of how the meeting place was agreed upon.
  2. Open the relevant order in ABC Mobile and press the "More" button to the right of "Attempted" at the bottom of the screen and select on "New Address" 
  3. More button locationSelect "New Address" and add details to every line that you can. It is especially important that the Zip Code is properly filled out.
    Adding new address
  4. Following the question "Expected Relation to the Subject:" you will be prompted to add any relevant comments.
    Expected relation to subject and comments screens
  5. Then you will be prompted with "Activate new address for attempts?" It is critical that you tap "Yes, I want to attempt here." Then confirm this submission. 
    Activate new address for attempts? screen
  6. Then tap "Yes" when asked, "Your new address activated tracking number ######. Load order now?"
    Load order now for new address screen
  7. After tapping "Yes," you should record an Attempt on the original service and on the Result page select "Other" then notate that you are meeting at a neutral locationThis will allow you to be paid for your efforts at the first address. Then sync the app.
  8. Make your way to the agreed-upon location and serve the papers.
  9. Under this new tracking number (look at the address to be sure that you are on the new tracking number), enter the service details as you usually would. When you receive the notification that "Your served event has been submitted," return all the way to the home screen and sync your app. You should now have two proofs - one proof of non-service for the original service address and one proof of service for the meeting place.

Personal Service Only

Only Personal Service is allowed when meeting at a neutral location.