Communications | ABC Legal

Communication Made Simple

Statistics To Set You Apart

In-House Support Staff

20

Average Support Resolution Time

< 24 Hours

Vetted, Active Process Servers

3K

Service Of Process Done Right

Served With Authority

ABC Legal's process server network is the biggest (and best) in the industry. We have process servers ready to officially deliver your documents anywhere in the United States. When it matters, trust the pros.

If We Know It, You Know It

Every attempt is validated via GPS coordinates, photos, a time stamp, and process server notes. Details are automatically recorded and are available immediately in your dashboard, keeping you effortlessly informed.

New Feature Spotlight

Text message alerts are here.

You expect packages, mail, and even pizza delivery to come standard with mobile notifications so you can plan for the delivery. Shouldn't you expect the same from the delivery of your legal documents? ABC Legal is proud to be the first service of process provider to provide standardized, automatic text message notifications. Our customers can opt-in to receive text message status updates for key service events. Say goodbye to uncertainty with your important documents and hello to ABC Legal!

*Only available on select accounts. Standard messaging rates may apply. Only available for numbers and devices compatible with SMS messaging. Messaging is currently available for the entire account and cannot be activated on a case-by-case basis; although it can be temporarily turned on or off during key periods of time.

How it Works

Log in to your secure account

Enter your mobile number

Start receiving notifications

Deliver Your Documents With Confidence

It's Easy as ABC

This company does a great job. I am attorney for 35 years and have used a lot of process serving companies during that time so I know good from bad. This company does a great job from start to finish. Easy to start your request, communication is great, service is quick, price is more than reasonable and the final paperwork (proof of service) is promptly and accurately prepared. What more can you ask for? I would give them more stars if possible.

Timothy Krantz

The service was very responsive and had to make several attempts to make service. They kept in communication with me throughout the whole process.

Susan L

I found ABC through a google search with good reviews. I am in Arizona and had a last minute New Jersey service with a 2+ year old last known address. There is an online portal for uploading documents, payment, etc. All communication was done via the portal, so there was a record and no missed phone calls. I've found out of state service to be a crapshoot and, typically, very expensive. ABC was on top of everything from the very first contact through the final service and affidavit at an incredibly reasonable price. I will use ABC for all of my out of state service needs going forward. Thank you ABC!

Eileen - Michael D Rich PLLC

Standard Service

Delivery $75-145

Dispatched to a local ABC process server
4-6 service attempts
Outstanding online and live phone support
Photo & GPS data on every attempt

Rush Service

Rush Delivery +$65

Special dispatch to process server
Expedited first attempt and 3-5 repeat attempts
Outstanding online and live phone support
Photo & GPS data on every attempt

Frequently Asked Questions

Find the information you need to get started with ABC

Opting In Or Out Of Text Messages

How to Opt-In When Placing An Order

If you’d like to get updates, simply add your mobile number at the end of the place order process, make sure that “Send Texts” is green and your number is saved.

After paying, you should see the Success page confirming the order.
At the top of the Success page, there is a field where you can enter your mobile number, the number at which you would like to receive texts.
After adding your number, make sure that the “Send Texts” slider is activated and green.
Press “Save” to confirm the change.

How to Opt-Out When Placing An Order

If you’ve previously opted in for texts and would like to opt-out when placing your next order, turn off the “Send Text” option. It will turn grey and read “Don’t send”. Be sure to “Save”.

After paying, you should see the Success page confirming the order.
At the top of the Success page, there is a field where you can enter your mobile number.
If you’ve opted in to texts before, the slider to the left of your number will be green and read “Send Texts”.
To opt out, simply click the slider so that it is grey and reads “Don’t send”.
Press “Save” to confirm the change.

How to Opt-In From Your Account

You can update your text messaging preferences in your account Notifications settings, along with your email notifications.

Access Your Notification settings on your Member Profile page by clicking on the circle account icon in the upper right-hand corner of the screen.
In the dropdown menu, select “Notifications”.
Under Text Messages, you can add your mobile number. Make sure that the “Send Texts” slider is activated and green.
Press “Save” to confirm the change.

How to Opt-Out From Your Account

You can update your text messaging preferences in your account Notifications settings, along with your email notifications.

Access Your Notification settings on your Member Profile page by clicking on the circle account icon in the upper right-hand corner of the screen.
In the dropdown menu, select “Notifications”.
If you’ve opted-in to texts before, under Text Messages, the slider to the left of your number will be green and read “Send Texts”.
To opt out, simply click the slider so that it is grey and reads “Don’t send”.
Press “Save” to confirm the change.

Additional Information About Text Notifications

What kind of texts will I receive?

Get text notifications alerting you to major updates on your case. Currently, we'll send you an alert for each of the following:

Invoice generation
Service dispatch
Service attempts
Successful service
Signed proof availability
Action items (Your attention required)

How much do text notifications cost?

Standard messaging rates and fees may apply; however, ABC Legal is not currently charging anything additional to provide this service to you. Please review your current data messaging rates with your carrier or service provider for more information.

I can't find text message notification enrollment.

Receiving text alerts is a new feature and may not be available on every account. If you are interested in learning more about messages and do not see the option in your account, please reach out to your account manager for more information.

Placing an Order

Order FAQ

How much does service of process cost?
Price depends on geography. Standard service of process typically ranges from $75 to $145. Remote locations tend to be more expensive. Cities and urban areas can be less. ABC Legal charges per address, entity, and the number of cases being served.
I am serving two defendants at the same address. What does that cost?
We charge per defendant, per address, and per case. So, each party will be priced the same.
How do I know if you serve in a particular area?
We serve documents across the United States. To find pricing for your area, simply go to https://secure.abclegal.com/abc/customer/order
I need to serve someone, but don’t know their address. Can you find them for me?
Locating an individual, by law, requires “permissible purpose”. Therefore, we can only perform a skip trace for law firms or those who have retained a licensed attorney. Explore our skip trace options here.
How do I create an account with you?
An account is created when you place your first order on our website. If you are looking to place 100+ orders per month, you may prefer a billable account. Talk with a service of process expert to learn more.
I need someone served on a military base or in a prison/jail. Do you do that?
This depends on the base or jail/prison. Some allow process servers in, others do not. Some have specific requirements such as making an appointment with a base escort. Please check with the military base/jail directly to confirm.

I need server names for my Motion and Order. How do I get those?
Please add this request in the “Additional Instruction” field when placing your order on our website. When ABC Legal is reviewing your order, we will provide you with the name of the servers that cover the address/region you are requesting.
I’m ready to place an order. What’s next?
Visit https://www.abclegal.com/service-of-process/order and search for the best price or place an order at the default price here: https://secure.abclegal.com/abc/customer/order/service

International FAQ

I need to serve documents under the Hague Convention. Do you do that?
Yes, absolutely. To place an order for Hague Service, here’s a link to our International page. https://www.abclegal.com/international/hague-service-convention
Do you serve outside the US?
In most cases, yes. Please reach out to our International team via email to internationalinfo@abclegal.com to find out if we can serve where you need.
Why is my order showing Canceled?
Often, this happens because we are waiting for confirmation from you regarding whether we are to use electronic copies for service or if we are to wait for court-issued documents from your country’s Ministry of Justice.
I need an update on my International order. Who can help?
For updates on International service of process, email internationalinfo@abclegal.com.

Troubleshooting Orders

Order Related Issues FAQ

What are your payment options?
You can pay upfront with your credit card when you finalize your order. If you need additional options, please speak with one of our service of process experts.

What are your office hours?
Our office hours are 8:30 AM to 5:00 PM, M-F, Pacific time.

Can I talk to the process server? I need to give them specific instructions about this service.
Please add specific instructions in the “Additional Information” field when placing your order. You can also add this information later on the order detail page at abclegal.com.

I just got an email saying the service address is bad or invalid. I know this person lives/works there.
1. This doesn’t always mean that the defendant doesn’t live or work at the address provided. Sometimes subjects are actively evading service.
2. There could be a typo somewhere in the address.
3. Your documents may have expired due to a court deadline.
I see service is complete. Where’s my proof of service?
Proofs are automatically generated and sent to process servers upon completion of service. Many are e-signed instantly right in our mobile app. Proofs also appear instantly on your Dashboard for review. Some courts allow for electronic signature while some require wet ink originals and even notaries. Wet ink and notaries delay proof completion.

The court needs a very specific proof filled out. How do I get that to the process server?
To have the server fill out your specific proof, please upload it with the documents to be served and note that a specific proof needs to be filled out in the "Additional Information" field when placing your order.

Getting Your Documents to ABC Legal

How do I send ABC Legal my documents?
When you place your order, you will be asked to upload your documents.

File size is limited to 25 MB. Up to 10 PDFs can be submitted per order. A surcharge of 25 cents per page will apply for each page over 100.

If you require ABC Legal to serve originals or are unable to upload your documents to our website, please place your order on our website and use our original documents cover sheet when mailing to us so we can make sure your documents are routed appropriately.

Contacting ABC Legal

How do I send you a message about my current case?

Message our support team directly about a case in your account.

Log in to your account.
Navigate to the Case Details page in question by searching for the case using the search bar, filtering down to the case in Case Activity and Search or by reviewing your Recent Cases in the left-hand navigation, if you've recently added or viewed this case.
On the right side, next to your Case Activity timeline, there is a box labeled "Messages".
Write your message, attach any necessary documents, and press "Send".
ABC Legal support will respond to your case as soon as possible, during business hours.

I'm new. How can I reach out?

You have several options to talk with us if needed before placing an order.

For more general inquiries to help you get support to place an order online today, you can reach our online support team at: 206-521-2887

If you're looking for a discussion regarding your options to partner with ABC Legal for high-volume service of process, you can connect with the service of process expert in your home state here: https://www.abclegal.com/consult

How do I edit my email notifications?

You can update your email preferences in your account Notifications settings.

Access Your Notification settings on your Member Profile page by clicking on the circle account icon in the upper right-hand corner of the screen.
In the dropdown menu, select "Notifications".
You can modify your email preferences by applying quick settings or by customizing your preferences.
Under Types of Orders, you can elect to receive notifications about all orders on the account or only those you have uploaded.
Under Event Type, choose the events for which you would like to receive notifications.
Be sure to save changes by pressing the green "Save" button in the upper right-hand corner of the Settings page.

Discover the Best in Service of Process

Service of Process That Keeps Pace with Changing Needs

Whether you're ordering one serve or 20, ABC Legal can meet your firm’s needs. Get time back into your day with ABC Legal’s fast, transparent and trusted service of process.

Communication

Communication Made Simple

In-House Support

Text Updates

Tailored Email Communications

24/7 Access

Communication Made Simple

In-House Support

Text Updates

Tailored Email Communications

24/7 Access

Statistics To Set You Apart

20

< 24 Hours

3K

Service Of Process Done Right

Served With Authority

If We Know It, You Know It

New Feature Spotlight

Text message alerts are here.

How it Works

Deliver Your Documents With Confidence

Frequently Asked Questions

Opting In Or Out Of Text Messages

Additional Information About Text Notifications

Placing an Order

Order FAQ

International FAQ

Troubleshooting Orders

Order Related Issues FAQ

Getting Your Documents to ABC Legal

Contacting ABC Legal

Discover the Best in Service of Process

Transparency and Communications

Recent Platform Updates

Serve With Authority

Service of Process That Keeps Pace with Changing Needs

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