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ABC Legal Customer Web Portal

Paying For Your Order

Billing & Payments Module

 

Paying With A Credit Card

1

Select what you want to pay

Select what you would like to pay from your Billing Activity in the Billing & Payments module. You can pay the total due on the account, for a billing period, multiple billing periods, a single invoice, or multiple invoices.

Click the green “Pay” button.

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Complete payment via Stripe

You will be directed to the secure payment portal hosted by Stripe to complete the transaction. Enter the email address and information associated with the credit card you wish to use.

 

If payment is successful, you will be redirected to a “Payment Success” page within Billing Activity that includes a payment reference ID for your records.

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Paying With A Bank Account

1

Add your bank account

To set up payments through your bank account, go to Payment Options and click “+Add Bank Account”. Enter your bank account information. You will need to provide:
  • Account Holder Name
  • Type of Account (Company or Individual)
  • Bank Account Number
  • Bank Routing Number

This account will now appear in your “Bank Account List” but will need to be verified before use.

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Verify your account

1-3 days after you provide your account information, 2 small deposits will be made to your account by ABC Legal.

These deposit amounts will be used to verify your account. Once you see the deposits, you can return to the portal and click “Verify Account”. Enter the deposit amounts to verify your account.

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Select bank account payment type

Once validated, you can use the account to make a payment. Simply switch your default payment type on Payment Options to “Bank Account”

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Select what you want to pay

Select the bill you wish to pay in Billing Activity. You can pay the total due on the account, for a billing period, multiple billing periods, a single invoice, or multiple invoices.

Click “Pay” and verify the amount is correct and going to your chosen account. Click “Pay [Total Amount]” to confirm payment.

If your payment is successful, you should be directed to a payment success page which will show you the message “Your payment was successfully completed” as well as details about the payment including a reference number for your records.

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Paying Items In Bulk

1

Select what you want to pay

Navigate to the items or invoices you want to pay in Billing Activity.

Select the items you wish to pay.

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Choose and apply a bulk action

Once the items are selected, choose "Pay Selected Items" from Bulk Actions and click "Apply Action."

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Pay invoices

You will be directed to your payment method of choice to complete the transaction for the selected items.

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FAQ

General Information

What is changing?

ABC Legal is transitioning its ERP to Oracle NetSuite™ effective November 1, 2021. To support this transition, we are migrating from the former ePay portal to checkout within the customer web platform via Stripe.

What’s new?

This release will allow you to manage your payments without leaving the ABC Legal platform and the Customer Web Experience. We’re especially excited at the flexibility this will provide. You will be able to select what you want to pay in higher detail. You can pay the full amount due on your account. You can also select individual or multiple billing periods and pay invoices for those periods. Alternatively, you can search or select a specific set of invoices and make a payment for those.

 What is Stripe?

Stripe is a payment processing platform that provides for online transactions that ensure fast and secure processing for payments. 

 Is Stripe secure?

Stripe takes the security of your payment information seriously. Learn more about their security and data compliance on their website.

 How will this transition affect my billing experience?

This transition will enable us to improve the billing experience with real-time payment data available in the dashboard and will allow us to provide enhanced usability in the future such as reoccurring automatic payments.

On November 1, the following bill pay features will be available to you:

  • Payment by credit card
  • Payment by bank account (ACH), after account verification
  • Payment towards individual invoices
  • Payment for the amount due for each billing period
  • Payment for the total amount due on the account

 How will this affect my next payment?

You will need to provide the new system with your payment method of choice before you will be able to make your next payment.

  • If you want to enable credit card payments, select "Credit Card" from Payment Options and provide your Credit Card Information during the checkout process.
  • If you want to enable payments through a bank account (ACH) select "Bank Account" on the Payment Options page, then provide your bank information. You will need to know your Bank Account Number and Bank Routing Number to complete setup. The account confirmation process may take up to 1-3 days and requires you to verify deposits made to your account by ABC Legal.
  • If you make automatic payments or have custom payment settings, please reach out to your account manager for more information.

Where are my current invoices?

For recent invoices, check the “Invoice Search” tab. Invoices are available on the “Invoice Search” tab of the Billing Activity page in the Billing & Payments module. Invoices are not available in the “Billing Period” tab of the Billing Activity page until the billing period is complete.

When will my bill show as paid?

Most payments are reflected in the Billing & Payments module within 15 minutes.

 

Making Payments

How to Pay

  1. Select what you would like to pay from your Billing Activity in the Billing & Payments module.
  2. Click the “Pay” button next to the amount or invoice you wish to pay.
  3. Credit Card: If you are paying with a credit card, you will be taken to a secure checkout portal hosted by Stripe to complete the transaction. You will be prompted to enter your credit card information or can use a credit card saved with “Link with Stripe”.
    Bank Account (ACH): If you wish you pay with a bank account, you must first verify your account, then select “Bank Account” as your default payment method in Payment Options. If you are paying with a verified bank account, the transaction should be complete shortly.


 

Selecting Your Preferred Payment Method

What are my payment options?

Online payments can be made by credit card or bank account (ACH).

Can I switch between credit card and bank account (ACH) payment methods?

Yes, you can switch payment methods. Select your preferred payment method on the Payment Options page prior to attempting to pay.

 

Paying with a Credit Card

How do I set up my credit card?

To set up your credit card, first select the amount you wish to pay – the total on the account, for a billing period, multiple billing periods, a single invoice, or multiple invoices. Click the green “Pay” button. You will be directed to the secure payment portal. The secure portal is provided by Stripe. Once in the portal, you will need to enter the email address and information associated with the credit card you wish to use.

Is my credit card information saved?

You have the option to save your credit card information for a faster payment process in the future on Stripe. To save your credit card, select the “Link with Stripe” option and provide a phone number for two-factor authentication. You may be prompted to verify the phone number the first time.

The next time you come to make a payment, once you enter your email address, Stripe will ask if you’d like to use your saved payment method and will send a two-factor authentication code to the phone number you previously provided in order to verify your identity.

For security reasons, ABC Legal does not host any saved credit card information.

What is Link with Stripe?

ABC Legal Services uses Link with Stripe to securely save your payment information.

Mobile verification
You’re protected with mobile authentication designed to ensure that you’re the only person who can access your information.
Bank-level security
Your information stays secure with end-to-end encryption on servers that meet the strictest PCI standards available in the payment industry. You can review every order before you pay.
 

Can I use different credit cards?

You can use the credit card of your choice during checkout.

What credit cards do you accept?

You can use most major credit cards with Stripe including VISA, MasterCard, Discover, JCB, and American Express.

 

Paying with a Bank Account

Please note, you cannot make a payment using your bank account until it is verified. It can take 1-3 days to verify your account.

How do I add my bank account?

To set up payments through your bank account, go to the Payment Options page and click “+Add Bank Account”. Enter your bank account information. You will need to provide the Name of the Account Holder, the Type of Account (Company or Individual), the Bank Account Number, and the Bank Routing Number. This account will now appear in your “Bank Account List”, but will need to be verified before use.

How do I validate my account?

1-3 days after you provide your account information, 2 small deposits will be made to your account by ABC Legal. These deposit amounts will be used to verify your account. Once you see the deposits, you can return to the portal and click “Verify Account”. Enter the deposit amounts to verify your account.

How do I pay with a bank account (ACH)?

Once validated, you can use the bank account (ACH) to make a payment. Simply switch your Default Payment Type to “Bank Account” and select the bill you wish to pay in Billing Activity. Click “Pay” and verify the amount is correct and going to your chosen account. Click “Pay [Total Amount]” to confirm payment.

If your payment is successful, you should be directed to a payment success page which will show you the message “Your payment was successfully completed” as well as details about the payment including a reference number for your records.

Can I use multiple bank accounts?

Yes. Multiple accounts can be added, but all must be verified individually before they are active. The most recently added account is your default, but you can choose between separate accounts when you are validating the amount total during the payment process if you have multiple verified accounts.