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TSI has combined with ABC Legal   

Expect the same great service from your process server team, plus new online tools and access to process servers across the United States and worldwide.

Here's what to expect:

  • Access the largest network of process servers in all 50 states
  • Easy online ordering takes about a minute
  • If we find a bad address, we'll skip-trace for a better one

Support You Know

Phone, email and online support from your Atlanta-based team.

Serve Anywhere.

Global coverage with consistent performance.

Online Tools

Easy online ordering, case timeline, document downloads.

Predictable Costs

Skip tracing, notary and mileage are included.

Frequently Asked Questions for TSI Customers

As an existing customer, we’ve already created an account for you with ABC Legal. You will receive an email requesting that you log in and create a password for our website. By logging in for the first time, you can immediately begin placing new orders.

You can place an order by logging into your account at abclegal.com. Once you are in your customer account, select “Place Order” to begin.

How to Place an Order Modified

 

On your order page, press the “Contact ABC” button to make an inquiry about that specific order. You will receive our reply by email, and can also view the conversation history at the top of the order page.

Call ABC Legal’s customer support team at 206-521-2885 for any urgent requests.

While logged in to your customer account, enter a party name, case number, or reference number into the search bar at the top of the page. On the order page, you can view the history of your order with the oldest events starting at the bottom of the page.

How to Check an Order Export Modified

 

If you're set up to receive customer notifications, you'll receive an email notification with your affidavit attached or you can access it on the specific job page in the customer dashboard.

At various points in your order’s life, the order may be placed on hold for Customer Action. These “action items” indicate a choice you can make regarding your order. Most commonly, you will be asked if you want to continue having your documents served at a new address. You may also be notified if you have documents to efile or there is a problem with an address you’ve provided.

How to Resolve an Action Item Modified

 

While logged in to your account, select “My Admin”. On this page, you can update user access, change and customize notification settings.

Notification Settings Modified

 

All customers will be sent a statement at the beginning of each month.  Customers with automatic payments will still receive a statement and payment will be processed using the previously selected payment method.

As we transition to ABC Legal’s new system, some customers will still have active orders in TSI's old system. As these jobs are completing, they will be invoicing and generating statements separately. Please continue making payments for both ABC and TSI statements. The full migration to ABC Legal’s system should be fairly quick.

Sign in to your account, and select “Make Payments” to access the epay portal. From there, you can select “Recurring Payments” to set up or change your payment method.

Customers need to have at least one payment method saved before they can setup recurring payment.

To add a payment method: Go to Wallet and Add New Payment Method.

wallet

Select either Credit Card or E-Check -> Enter info -> Save.

You can use your saved payment method to pay for invoices online or set up recurring payments.

 

 

 

How to Place an Order Modified

 

 

How to Check an Order Export Modified

 

Notification Settings Modified

 

How to Resolve an Action Item Modified