Refusal of Service

Often Called "Drop Service"

On occasion, a person legally allowed to accept service will refuse to take the documents you are trying to deliver. This could be the servee, a co-resident who could be sub-served, or, in the event of a business, a manager or registered agent.

Note that serving someone who has refused is different that serving via social distancing requirements (see Covid-19 Requirements Page).

When "Drop Service" is NOT allowed 

In these scenarios, enter an attempt and under "What did they say?" select "Service not permitted".

Per State Rules: Alabama and Illinois do not allow service to someone who has refused.

Per Customer Rules: If Customer Requirements include "Do not Drop Serve" then you should not serve anyone who refuses the documents.

To Ensure a Valid Drop Service

  • Only serve someone you saw and could describe.
  • Clearly communicate that you are serving them the documents.
  • Leave the document in plain view of the recipient.
  • State where the documents were left in your notes.

After Service

Leave the premises, even if that means driving a short distance before entering your notes. 

Do not take the documents back, even if the person you left the documents with tries to return them to you.

Include details, such as "by setting the documents on their porch and declaring service."