Refusal of Service

Occasionally Called "Drop Service"

On occasion, a person legally allowed to accept service will refuse to take the documents you are trying to deliver. Depending on the situation, this could be the servee, a co-resident who could be sub-served, or, in the event of a business, a manager or registered agent. In any case, there are certain actions you must take when you encounter these difficulties in order to perform a valid service.

When "Drop Service" is not allowed 

Check your State Specific Rules and Policies and your customer requirements to see if serving someone who has refused the documents is allowed. If the order's requirements include "Do not Drop Serve", then you should not serve anyone who refuses the documents. To enter an attempt when you cannot serve someone who has refused, select Other for who you spoke with, enter the subjects name, and then select "Service not permitted". Then explain the events in your notes.

To Ensure a Valid Serve After Someone Has Refused

  1. You must have properly confirmed you are speaking with someone that could be served the documents (the servee or a co-resident who can legally accept on the servee's behalf). This conversation must have taken place face-to-face.
  2. You must clearly communicate that you are delivering legal service documents. The recipient must know that you are an authorized agent, acting on behalf of the legal system.
  3. When the individual refuses to take documents in hand, leave the documents in plain view of the recipient, and inform them what you are doing and why. I.e., "You have been served, as you previously identified yourself as the person to whom these documents are to be delivered" or, "You have been served on behalf of the defendant, as you previously identified yourself as a current co-resident of their's, and are over 18 years of age."
  4. The person refusing service must see the documents being set down and be near them. They must also be able to hear you declare that you served the documents.

After Service

Leave the premises and do not take the documents back. The person you left the documents with may want to return the documents to you. They might also leave them where you put them. Simply leave the premises.

Report the service just as it occurred. Include details such as "by setting them at their feet and declaring service" or "by setting the documents in front of them and declaring service." In situations like this its important to have a clear description of the events.

Check Your State

Service upon refusal is not allowed in all states. Make sure to check your State Specific Rules to ensure that this method of service is accepted by the courts in your area.

Check The Customer Requirements

Some customers do not wish to have some of their services served to someone who has refused. If the coversheet for an order says "Do not Drop Serve", then you should not serve anyone who refuses the documents. Instead, enter an Attempt and as "Per Person" tap the option "Service not Permitted". Then in the final menu you can edit the Attempt notes indicating that service is not permitted because the person being Served refuses to take the Documents.

In the event that someone who could be substitute served refuses, enter an attempt, and keep making attempts to meet the subject instead.