Service Acceptance is ABC Legal's patented digital service that provides an alternative to traditional document delivery.
What is Service Acceptance?
Service Acceptance allows recipients to interact with their delivery online, enabling a convenient and secure solution. Physical delivery attempts are still made alongside Service Acceptance, ensuring compliance with legal requirements and maximizing delivery success.
Key Benefits of Service Acceptance
- Faster Service: Service Acceptance improves delivery times by providing recipients with an option to accept documents digitally.
- Enhanced Security: Data validation steps ensure privacy, as recipients confirm their identity and address.
- Supports Physical Delivery: Recipients can choose a time for in-person delivery or provide a new address if needed.
How Service Acceptance Works for Process Servers
- First Attempt with Attempt Tags™: When an Attempt Tag™ is left, recipients are prompted to access the SecurPortal™ online.
- Online Engagement: Recipients can view their document delivery options and either accept electronically or assist with physical delivery.
- SecurePortal™ Interaction: Recipients validate their identity and address, helping to confirm accuracy in each step of the process.
Best Practices for Process Servers Using Service Acceptance
- Inform Recipients: If appropriate, let recipients know about the option to access the SecurePortal™ through their Attempt Tag™.
- Monitor Job Status: Regularly check your job statuses in ABC Legal’s web portal for updates on Service Acceptance progress.
- Maintain High Standards: While Service Acceptance offers an alternative, process servers should continue to attempt physical delivery when required.