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Professionalism Standards for Process Servers

Why Professionalism Matters

As a process server working with ABC Legal, you represent the company in the field, in court records, and in written reports. Professional conduct protects:

  • Your safety

  • The validity of service

  • Our clients

  • Your ability to continue receiving work

Professionalism is required on every order, every attempt, every interaction.

 

What Professionalism Means with ABC Legal

Professionalism means completing service reliably, respectfully, honestly, and in compliance with the law and instructions.

 

The 5 Professionalism Standards

1. Reliability

  • Accept only orders you can complete

  • Make timely and reasonable attempts

  • Meet all deadlines

  • Notify ABC Legal promptly if issues arise

Unprofessional behavior includes: missed deadlines, abandoned orders, or no communication.

 

2. Respectful Conduct

  • Remain calm and polite at all times

  • Do not argue, threaten, or escalate situations

  • Respect private property and personal boundaries

  • Leave immediately if a situation feels unsafe

Unprofessional behavior includes: confrontations, harassment, intimidation, or trespassing.

 

3. Clear Communication

  • Provide accurate, timely attempts

  • Write clear, factual attempt notes

  • Respond to ABC Legal messages within a reasonable timeframe

  • Ask questions if instructions are unclear

Unprofessional behavior includes: vague notes, delayed responses, or lack of updates.

 

4. Accuracy & Honesty

  • Record attempts truthfully

  • Upload accurate photos and documentation

  • Follow legal and jurisdictional requirements

  • Never falsify information

Unprofessional behavior includes: false attempts, incorrect affidavits, or misleading reports.

 

5. Professional Judgment

  • Follow service instructions exactly

  • Know when not to attempt service

  • Escalate issues instead of improvising

  • Protect confidential and sensitive information

Unprofessional behavior includes: ignoring instructions, unsafe attempts, or disclosure of case details.

 

If You’re Unsure

When in doubt:

  • Pause the attempt

  • Contact ABC Legal

  • Document clearly

Accuracy and safety are always more important than speed.