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What makes an order turn red and say Overdue?
An order that has not been attempted in a timely manner. Regular orders need attempts every 48 hours. Rush orders need attempts every 24 hours.
What are the consequences?
With enough overdue orders the ability to Claim jobs will be turned off.
Too many overdue orders over time and your capacity to assign yourself zip codes via Manage Areas will be diminished, as represented by the Scorecard section Requirements Met going down.
What should I do next?
Make an attempt as soon as you can and keep going. The job is still yours, we still need that address resolved, and you still want to be paid for your efforts.