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ID Confirmation

The Process Server's Responsibility

Goal

Confirm you are delivering documents to the named subject by asking a direct identity question and documenting the confirmation method clearly in ABC Mobile so service is accurate, professional, and defensible if questioned.

are you johnny croissant

Key Takeaways

  • Start with a direct question using the subject’s full name: “Are you [Subject’s Full Name]?”
  • Do not rely on indirect wording like “I’m looking for [name]”
  • If the response is unclear, ask the direct question again using the full name
  • You must confirm the person at the door is the named subject before completing personal service
  • Document how identity was confirmed and the outcome in ABC Mobile
  • If you cannot clearly confirm identity, do not complete personal service

Why This Matters

ID confirmation means verifying that the person at the door is the named subject before you hand over documents for personal service.

This is required because service can be challenged later. Clear confirmation and clear documentation help protect:

  • the validity of service, and
  • you, by showing you followed the required steps

Most Important Rule: Ask a Direct Identity Question

id confirmation convo

To complete personal service, you should ask a direct question that confirms identity.

Use this:

  • “Are you [Subject’s Full Name]?”

Do not use this as your identity confirmation question:

  • “I’m looking for [Subject’s Full Name].”
  • “Is [Subject’s Full Name] here?”
  • “Can I speak with [Subject’s Full Name]?”

These questions can lead to incorrect service because someone may answer “yes” without actually being the named subject.

You must:

  1. Ask a direct identity question using the subject’s full name
  2. Confirm you are speaking with the named subject before delivering documents
  3. If the response is unclear, ask again directly using the full name
  4. Document the confirmation method and outcome in ABC Mobile

What exactly should I say at the door?

door script

Here are some ABC Mobile documentation examples:

identity confirmed by

Do Not Include

  • Support requests or internal commentary
  • Assumptions about identity
  • Sensitive personal data not required for the attempt notes