A Complete Guide to Knowing When to Invalidate Attempts in ABC Mobile
How To Invalidate an Attempt in ABC Mobile?
Step 1: Go to the Job's History
Step 2: Select the Attempt/Service That Needs to Be Invalidated
Step 3: Select "Invalidate"
💡 You may also view this screen if you opt to respond to the transgression immediately as it appears.
Can I Still Invalidate an Attempt If There Is No Transgression or If I Respond to the Transgression?
No, if an attempt does not have a transgression or if you choose to respond to the transgression rather than invalidating the attempt, you will not be able to invalidate it. You will need to contact Process Server Support for those scenarios.
If I Respond to the Transgression, Will It Still Count Against My Rating?
Yes, it may have a slight impact on your rating even if you respond to the transgression. This is why it's important to ensure all requirements are being met and reviewing your notes before submitting.
If I Invalidate an Attempt, Will I Need to Relog It?
If you invalidate an attempt due to incorrect information that needs to be corrected, you will need to resubmit the attempt with the accurate details.
However, if the mistake was simply logging the correct information under the wrong job, you will need to log the attempt on the correct job.
Can Process Server Support Invalidate the Attempt for Me?
If the attempt has a transgression and either needs to be responded to or invalidated, no, you will need to invalidate it.
If the attempt does not have a transgression, Process Server Support can assist with invalidating the attempt.