Best Practices for Success

Whether you're a new server or a seasoned pro, following these best practices will help you stay efficient, reduce errors, and stay aligned with ABC Legal’s Guidelines.

Organize Your Materials: Gather all necessary documents for your assigned jobs. Staying organized from the start sets you up for success.
Check Timestamp Requirements: Prioritize jobs based on due diligence timestamp needs. For detailed guidance, refer to our resource: Mastering Due Diligence
Check Orders Requirements: Located under "Instruction(s)" in ABC Mobile are requirements our customer and the court have specifically requested we follow.
Review Your Job List: Ensure all jobs are active and remove any cancelled assignments from your route.

Verify the Address: Double-check that you're at the correct location by cross-referencing the address listed in ABC Mobile.
Use the ABC Mobile App: Ensure you have the correct job pulled up in the app and document photos as needed.

Tip: In areas with poor signal, enable Airplane Mode to improve app performance.

No Answer? No Problem: Speak to neighbors, landlords, or on-site workers. Your goal is to gather as much relevant information as possible for each attempt.

Respond Promptly to Transgressions: Address any transgression notifications as soon as they appear in the app.
Pending ABC Review? Jobs marked as “Pending ABC Review” will be reviewed shortly. Stay alert and respond to any follow-up notifications.
Successful Service? Look out for a proof of service—this typically appears within 24 hours.
Still Open? Make sure all timestamp requirements are met. If you believe a job qualifies for a non-service, contact Support for assistance.

Review for Accuracy: Ensure all proofs contain correct details. Proofs are generated based on your documented attempts and serve details.
Need Edits? For spelling or grammatical corrections, reach out to Support.
Ready to Submit? Learn how to return proofs through your ABC Mobile App or by visiting: Returning Proofs Back to ABC.