Failed Submissions in ABC Mobile

Just Re-Enter It

Check Your HistoryHistory log

To verify that your Attempt or Service was logged, click on “History” in the order details, If your submission is not visible, it was not logged.

Re-Enter the Information

If your submission is missing from that order's history, simply enter the information again. That's it! Depending on the circumstances, you may be asked to respond to transgressions - like your GPS coordinates being incorrect. Writing something like "Submission was not saved" is sufficient explanation for these instances.

Won't this affect my Reporting Requirements?

Yes, but only very slightly. When prompted, simply explain that the entry did not go through, and that you had to enter it again. Make sure to include a picture - perhaps of your coversheet with your service notes on it.