Scorecards, Star Rating, Monthly Capacity and How it all Works!
ABC Legal measures and shares several key metrics related to Process Server Performance that can increase earning potential. You can view these Metrics in ABC Mobile and as part of your monthly Scorecards. These Metrics are key to your continued success as a Process Server with ABC Legal and are an indicator of how well you are meeting customer expectations.
Lifetime Resolutions: This is the total number of Jobs that you, as a Process Server, have resolved throughout your time working with ABC Legal.
Star Rating: Your Star Rating is an average of the past 6 months of individual monthly Scorecards. The Star Rating summarizes your performance relative to other Process Servers in your area, and also compared against our entire nationwide network of Process Servers. There are four major components to your monthly Scorecards.
Successful Service - What frequency did you achieve in effectively delivering the documents?
Speed - Were you able to make attempts in accordance with the expectations set by ABC Legal's customers and agreed upon when you accepted each job?
Requirements - Are you meeting the requirements to report each service or attempt quickly and to provide clear photographs from each attempt?
Proofs - Are you promptly submitting signed Proofs of Service back to ABC Legal?
Monthly Capacity: Your monthly Capacity is the approximate maximum number of jobs that ABC Legal is able to automatically dispatch to you each month. You can sign up for Jobs to be automatically dispatched to you by Claiming Areas in ABC Mobile. Each zip code that you claim displays the number of Jobs that ABC Legal expects to receive each month. This number is based on the number of recent Jobs received, and although generally accurate, can change over time based on the actual work that ABC Legal receives from our clients. You can Claim Areas that sum up to your total Monthly Capacity.
I want to increase my Monthly Scorecard, Star Rating or Monthly Capacity - What can I do?
Taking on and successfully completing more work in a timely fashion displays your capacity to handle more work, be sure to proactively claim more jobs and tackle them with diligence in order to increase your Monthly Scorecard, Star Rating or Monthly Capacity.
A higher Scorecard rating directly translates to increased Monthly Capacity and greater earning potential for you!