FAQ: Troubleshooting Orders

If you need assistance on an active order, we've got your back.

What are your office hours?
Our office hours are 7:00 AM to 4:00 PM, M-F, Pacific time.


How can I reach your support team?

Submit a support ticket to our team to get answers about your order.

  1. Make sure you're on the Case Details page of the order you have a question about.
  2. Find the "Support" section.
  3. Tell us what you need and click "Send Request". 

We'll get back to you as soon as possible.


Can I talk to the process server? I need to give them specific instructions about this service.
If possible, please add specific instructions in the “Additional Information” field when placing your order. You can also add this information later on by creating a ticket on the Case Details page associated with the order in your account.


I just got an email saying the service address is bad or invalid. I know this person lives/works there.

This doesn’t always mean that the defendant doesn’t live or work at the address provided.

  • Sometimes subjects are actively evading service.
  • There could be a typo somewhere in the address.
  • Your documents may have expired due to a court deadline. 


I see service is complete. Where’s my proof of service?
Proofs are automatically generated and sent to process servers upon completion of service. Many are e-signed instantly right in our mobile app. Proofs also appear instantly on your Dashboard for review, labeled as "Pending". The final, signed proof will be uploaded as soon as it's completed.

While some courts allow for electronic signatures, others require wet ink originals and even notarization. If the court requires a wet ink original or notarization, we have you covered. However, it can take up to 2 weeks to get a final to you for those cases.

Learn more.


The court needs a very specific proof filled out. How do I get that to the process server?
To have the server fill out your specific proof, please upload it with the documents to be served and note that a specific proof needs to be filled out and is available in the "Additional Information" field when placing your order.