How can I change the service address after I have submitted my order?
When you submit an address for a service of process order, you will find that new information may come to light that alters the destination of your service documents.
If you find that a new address has been found for your service documents but your order is still in progress, all you will need to do is send us a customer support ticket requesting the address change. Please be aware that we do charge per new address, defendant, and case. Please include the full street address, suite number, city, state and zip code when submitting a new address for service.
How to change an address on a service order that is paused or on hold.
- Log in to your customer portal here and navigate to the 'Case Activity & Search' tab on the left hand side of your screen:
- From the 'Case Activity & Search' tab, either search for your case using the search function or simply scroll down to find your order:
- Once you are on the 'Case Details' page you may see an action item on your order prompting you to change your address in the event that we have established due diligence in attempting to serve your documents but have been unable to effect service.
You will need to click on the red action item that says:
and follow the prompts to continue to a new address. Please be aware that we do charge per new address, defendant, and case.
How to change an address on an active service order.
- Log in to your customer portal here and navigate to the 'Case Activity & Search' tab on the left hand side of your screen:
- From the 'Case Activity & Search' tab, either search for your case using the search function or simply scroll down to find your order:
- Once you are on the 'Case Details' page you will need to put your order on hold by clicking on the 'Stop & Cancel' button under the 'Status Overview' section and follow the prompts:
- After your order has been stopped you will need to send a customer support ticket with the full street address, suite number, city, state and zip code, along with any supporting documents you wish to include (postal tracer, address confirmation, etc.):
