Occasionally, you will see the name of a business listed as the defendant to be served. Oftentimes in these instances, a Registered Agent will be listed as the individual to whom service should be delivered. When serving a business, one should try to identify and serve the registered agent whether their name is given or not.
There will be cases where the registered agent is unknown or unavailable. If this is the case, service upon a corporate officer (such as a CEO, COO, or CFO) or other individual authorized to accept is allowed.
It is necessary to verify that the person served is authorized to accept service. If the employee isn't sure whether they're authorized to accept service, don't serve them. It is better to make an additional attempt than a bad service.