Don't worry, just resubmit it! You may receive a GPS transgression if you have moved your position since the original submission. That's okay, we understand that these things happen. Just respond to the transgression with the explanation that the original attempt didn't stick.
Document it! Describe exactly what you are seeing - and why you believe the person is avoiding - in ABC Mobile. Making 3 attempts of "No contact, no movement, and no lights" before writing, "I think this person is avoiding" is insufficient. Remember, your proof needs to convince the court and the customer that the person is avoiding. Remember what they tell you in school, show don't tell!
Let ABC do the planning for you. The Route Plan feature in ABC Mobile will set up a route for you to follow with a tap of your finger. No more manually entering dozens of addresses into Google Maps!
Hop on over to the web portal by following this link: https://secure.abclegal.com/abc/login and click "forgot your password?" to easily reset it. And remember, your username is your email address.
This is percentage of submissions in the app in the past 7 days that met the requirements of GPS, photos and reporting timeliness. For a more in depth explanation check out our Reporting Requirements page.
If you allow too many days to pass between attempts or if your reporting requirements drops too much, the areas go up for claim to other nearby process servers. Once you are caught up, you will be able to claim areas again. Keep an eye on the Claimable Areas to see what zip codes become available to claim. See more: Manage Areas.
If you've received an E-sign proof, then check out our E-sign Proofs article.
The sync button should be your best friend. This button in the top left of the home page should be pressed every time you enter new information into the app. Submitted a proof? Sync! Reported a bad address? Sync! Most issues arise because your app has not recently communicated with our system. See more: ABC Mobile.
It’s the nature of this business that the flow of work may be inconsistent. Sometimes our clients are less busy and don’t have as many documents for us to serve. If you would like more jobs, and Manage Areas is available in you state, try picking up another primary. See more: Getting More Assignments
Your safety is the most important thing in these circumstances and you should leave any scene in which a threat has been made. Once you are safe, report any relevant information through the app and then give us a call so that we can reroute that serve to the sheriff! See more: Non-Service; Police
If someone calls you regarding a job, open the job, click the telephone icon to the right of their name, and enter the phone number and information that they gave you. Watch a detailed video on how to log phone calls: Adding a Phone Attempt.
First, record how you got the information by submitting an attempt or a phone attempt. Then check to make sure that this meeting spot is in the same county as the original address. If it is, you can meet the person and serve the documents. Afterwards, enter the address using the "+" icon to the right of the defendant’s name. See more: Meeting at a Neutral Location
Lose your original printing? Simply log in to www.abclegal.com using the same username and password that you do for ABC Mobile. Select the "Packing List" tab and select the document you need to print out. Then select "View Service Documents" and you can print them. If the system will not produce the documents, it is because they are original documents and cannot be printed out. You'll find that many of the same features on the Mobile App can also be found on the website.
Before you enter an area with poor coverage set your device to airplane mode, then submit any serves or attempts as you normally would, pressing confirm at the end. All this information will be stored on your device, pictures, the time the event occurred, and the time you entered the information. When you are in an area with good coverage again take your device out of airplane mode and everything will be submitted normally.
Our system processes payment when we receive proofs, or when we file proofs, depending on the state. What that means is that the faster you sign and return a proof, the faster you will get paid. For more details see: Pay
When serving process, you should not trespass. In the event that there is a "No Trespassing" sign on someone's private property make note of it in your attempt, and make sure to include a picture of the sign in your submission. See more: Trespassing and Barriers
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You can also reach out to Partner Support at: ProcessServerHelp@abcleglal.com or, if the matter is urgent, at 206-521-2967 anytime between 8:30am-5pm PST Mon-Fri or 8:30-2pm PST on Sat.