Frequently Asked Questions

Last Updated: November 6th, 2019

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Are there holidays am I not allowed to serve on?

The only prohibitions are on Thanksgiving or Christmas Day. You are free to serve the other 363 days of the year.

Where can I see my latest performance scorecard?

Visit www.abclegal.com/scorecard and you will be redirected to a page with your personalized statistics.

How do I prioritize all these different instructions in ABC Mobile?

The short answer is you should prioritize in the following order: Court, Customer, ABC Mobile. The longer, more in-depth answer is right here: An Order's Requirements

How much is it worth if I refer someone to ABC Legal?

$50. To refer someone to serve with ABC Legal, send an email to ICR@abclegal.com with the name and location of the person you are referring. If we have need of folks in that area we will reach out to them to get set up with ABC Mobile. If they make it through the 30-day review process then both of you will receive $50.

Does my state have specific rules I need to follow?

It's very possible. Find out by checking the State Specific Information and Policies page.  

How do I print the documents again?

Simply log in to www.abclegal.com using the same username and password that you do for ABC Mobile. Select the "Packing List" tab and the documents you need to print out. Then select "View Service Documents" and print them. If the system will not produce the documents, it is because they are original documents and cannot be printed out.

You'll find that many of the same features on the Mobile App can also be found on the website.

A defendant called me and gave me additional information, what do I do?

If someone calls you regarding a job, open the job, click the telephone icon to the right of their name, and enter the phone number and information that they gave you.

Watch a detailed video on how to record phone calls: Logging Phone Attempts.

What do I do if I don't have good data coverage in my area?

Before you enter an area with poor coverage set your device to airplane mode, then submit any serves or attempts as you normally would, pressing confirm at the end. All this information will be stored on your device: pictures, the time the event occurred, and the time you entered the information. When you are in an area with good coverage again take your device out of airplane mode and everything will be submitted normally.

I sent in a proof, why hasn't it been processed?

  1. Make sure that of the 3 ways proofs are processed - E-sign, docattach, and physical copies - the proof was sent back using the correct method. See more: Types of Proofs in ABC Mobile
  2. If you are scanning a document to docattach@abclegal.com, the scan needs to be clear and the bar code visible or it may not upload correctly. Keep the original for your records.
  3. If you are using one of the free UPS labels we provide, it will have a tracking number that you can use to follow the progress of the proof. Once the proof is received by ABC, we need 24-48 hours to process. See more: Proofs - General; Proofs in ABC Mobile

And yes, if there is a notary block, the proof must be notarized

My attempt didn't go through 

Don't worry, if you've synced ABC Mobile and your attempt isn't there, just resubmit it! If you have significantly moved your position you may receive an Incomplete notification saying your GPS must match the expected location. That's okay, we understand that these things happen. Just respond with the explanation that the original attempt didn't go through the first time.

A defendant wants to meet me somewhere. What should I do?

First, record how you got the information by submitting an attempt or a phone attempt. Then check to make sure that this meeting spot is in the same county as the original address. If it is, you can meet the person and serve the documents. Afterwards, enter the address using the "+" icon to the right of the defendant’s name. See more: Meeting at a Neutral Location

When will I get paid? When will pay process?

Our system processes payment when we process proofs in our office, or when we file proofs, depending on the state. What that means is that the faster you sign and return a proof, the faster you will get paid. For more details see: Pay

I think this person is trying to avoid service. What should I do?

Document it! Describe exactly what you are seeing - and why you believe the person is avoiding -  in ABC Mobile. Making 3 attempts of "No contact, no movement, and no lights" before writing, "I think this person is avoiding" is insufficient. Remember, your proof needs to convince the court and the customer that the person is avoiding. Remember what they tell you in school, show don't tell!

I have so many serves. Which ones do I go to first?

Let ABC do the planning for you. The Route Plan feature in ABC Mobile will set up a route for you to follow with a tap of your finger. No more manually entering addresses into Google Maps! See also: The Car Button.

I forgot my login information! Where can I change my password?

Hop on over to your ABClegal webportal and click "forgot your password?" to easily reset it. And remember, your username is your email address.

What is this Reporting Requirements percentage under Metrics?

This is percentage of submissions in the app in the past 7 days that met the requirements of GPS, photos and reporting timeliness. For a more in depth explanation check out our Reporting Requirements page.

An area is no longer assigned to me! Why? How can I get it back?

If you allow too many days to pass between attempts or if your reporting requirements drops too much, the areas go up for claim to other nearby process servers. Once you are caught up, you will be able to claim areas again. Keep an eye on the Claimable Areas to see what zip codes become available to claim. See more: Manage Areas.

Do overdue proofs keep me from getting more work?

Though we need proofs back as soon as you can get them to us, overdue proofs do not impact your service limit or the amount of work you receive. However, overdue proofs will keep you from claiming any new areas and pay will not process on an order until we have received the corresponding proof. 

How do I get set up to E-sign proofs?

If you've received an E-sign proof, then check out our E-sign Proofs article.

Someone threatened me or ordered me off their property and told me not to come back. What do I do?

Your safety is the most important thing in these circumstances and you should leave any scene in which a threat has been made. Once you are safe, report any relevant information through the app and then give us a call so that we can reroute that serve to the sheriff! See more: Non-Service; Police

Why does my app not reflect current information?

The sync button should be your best friend. This button in the top left of the home page should be pressed every time you enter new information into the app. Submitted a proof? Sync! Reported a bad address? Sync! Most issues arise because your app has not recently communicated with our system. See more: ABC Mobile.

Why has the workload been slow lately? How can I get more work?

It’s the nature of this business that the flow of work may be inconsistent. Sometimes our clients are less busy and don’t have as many documents for us to serve. If you would like more jobs, and Manage Areas is available in you state, try picking up another primary. See more: Getting More Assignments

There is a "No Trespassing" Sign. Am I allowed to serve them?

When serving process, you should not trespass. In the event that there is a "No Trespassing" sign on someone's private property make note of it in your attempt, and make sure to include a picture of the sign in your submission. See more: Trespassing and Barriers

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You can also reach out to Partner Support at: ProcessServerHelp@abclegal.com or, if the matter is urgent, at 206-521-2967 anytime between 8:30am-5pm PST Mon-Fri or 8:30-2pm PST on Sat.