Last Updated: March 3, 2021
My background check has expired. What should I do?
I'm not able to attempt an address due to weather conditions. What should I do?
This can easily be done by entering the information in ABC Mobile, selecting:
- No Access
- Flood/Fire/Storm/Impassable Road
Snow: If unsafe snow conditions are keeping you from going to the address, select Impassable Road.
Overdue: If it is not safe for you to attempt, you should not. For that reason reporting adverse weather conditions will not make an order go overdue or negatively impact your profile in any way. However, they will also not count toward meeting Due Diligence.
Why have I not received a paycheck in the mail yet?
Due to adverse weather conditions recently experienced throughout the United States, mail has been delayed in some areas. All paychecks have been mailed out at this time.
A resident stated that the subject does not reside, what next?
The more sources that can confirm the subject does not reside at the address, the better. A neighbor or leasing office confirming with certainty that the subject does not reside will help resolve orders. Remember to always call any phone numbers provided on the cover sheet or in ABC Mobile and log the call.
How Do I Update My Credentials?
The best way to update your credentials is by pressing the Support button in ABC Mobile, or Contact ABC in the top-right menu any of your Partner Resource pages and choose that you are inquiring about “Updating my Credentials.” You will be prompted to attach a file of your new credentials.
I still have not received my 1099, can I request another copy?
Yes, but first, search your inbox for an email from "firstname.lastname@example.org", who would have sent it initially. If you haven't received it, then Contact ABC requesting a copy. Make sure to clearly state in the message that you give permission for us to electronically send the form to you.
Will setting myself to “Away” remove my current work?
No. Setting yourself to “Away” in ABC Mobile pauses new work from being automatically sent to you and prevents you from using Claim Jobs.
If you need any work reassigned, let us know at Contact ABC.
What should I do if I find a new address?
First, record how you got the information by submitting an attempt or a phone log.
Then, before making attempts at the new location, add the address in ABC Mobile. If you are unable to add a new address in the app, it is likely because it’s not allowed.
Check out the New Addresses and Meeting Locations page for steps on how to add an address in ABC Mobile.
Why can’t I print “In Transit” documents?
In transit documents can not be printed from your webportal because they are original documents and are being mailed to the address we have on file for you.
Why is an area is no longer assigned to me?
Your Assigned Areas can and will be claimable as long as you are exceeding your Capacity. If you would like to prevent them from being claimed it would be advised to drop zip codes that are currently too far so that you can ideally work in a much more condensed and efficient area. For more on Capacity see the Manage Areas page.
Why can I not leave contact information or contact the subject via phone?
You might see this customer requirement on an order. Servers should always abide by both customer and court requirements. Consistently meeting these order requirements will result in an improved scorecard.
How do I start serving with ABC Legal?
Register through our user friendly portal: ABC Legal Process Server Registration.
Once you complete the first few steps in the registration you will receive further information about the next steps to take. We look forward to your Partnership with ABC Legal!
Do overdue proofs keep me from getting more work?
No. Though we need proofs back as soon as you can get them to us, overdue proofs do not prevent you from receiving work.
Can I eSign proofs from my computer?
Yes! You can always sign in at abclegal.com using your same email and password as for ABC Mobile, and go to the Sign Proofs tab to sign any of your proofs.
Why has my work slowed down?
Too many overdue jobs: Work will pick back up once you have attempted all of your overdue orders.
Expired credentials: Check your profile in ABC Mobile to see what is expired. Then submit updated credentials via Contact ABC or the Support button.
Poor performance: Check your latest scorecard email to see your performance and read about how to improve.
Slow down in your area: It is possible there is just a lull of work in your areas at this time.
How is serving different now with COVID-19?
See COVID-19 Safety Guidelines to review our new requirements for serving at this time.
My attempt didn't go through. What do I do?
Refresh ABC Mobile, then check the order's history to see if the information is there. If not, then no worries, just re-submit it.
If you have significantly moved your position you may receive an Incomplete notification saying your GPS must match the expected location. That's okay, we understand that these things happen. Just respond with the explanation that the original attempt didn't go through the first time.
A defendant called me and gave me additional information, what do I do?
If someone calls you regarding a job, open the job, click the telephone icon to the right of their name, and enter the phone number and information that they gave you.
Watch a detailed video on how to record phone calls: Logging Phone Attempts.
How do I request a new option in ABC Mobile?
Tell us what new options you need here. We want to know what scenarios you keep running into that don't offer an option at the press of a button. The more options we add, the more quickly we can close jobs automatically and get you a proof to sign that much faster.
How do I print documents?
You can also go to "Packing List", select the document, and press "View Service Documents".
If the system will not produce the documents, it is because they are original documents and cannot be printed out.
How do I reach ABC Legal when I have an issue?
How do I prioritize all these different instructions in ABC Mobile?
In the following order: Court, Customer, ABC Mobile. For a more in-depth answer see An Order's Requirements.
Does my state have specific rules I need to follow?
It's quite likely. Find out by checking the State Specific Information and Policies page.
What do I do if I don't have good data coverage in my area?
Before you enter an area with poor coverage set your device to airplane mode, then submit any serves or attempts as you normally would, pressing confirm at the end. All this information will be stored on your device: pictures, the time the event occurred, and the time you entered the information. When you are in an area with good coverage again take your device out of airplane mode and everything will be submitted normally.
A defendant wants to meet me somewhere. What should I do?
First, record how you got the information by submitting an attempt or a phone attempt. Afterwards, enter the address using the "+" icon on the order page.
For further details see: New Addresses and Meeting Locations
I think this person is trying to avoid service. What should I do?
Document it! Describe exactly what you are seeing in ABC Mobile so that it would be clear to anyone reading your proof that they are avoiding. Making 3 attempts of "No contact." before writing, "I think this person is avoiding" is insufficient. Remember, your proof needs to convince the court and the customer that the person is avoiding.
I have so many serves. Which ones do I go to first?
Let ABC Mobile do the planning for you. The Route Plan feature will set up a route for you to follow with a tap of your finger. No more manually entering addresses into Google Maps! See also: The Car Button.
How do I get set up to E-sign proofs?
If you've received an E-sign proof, then check out our E-sign Proofs Page.
Someone threatened me or ordered me off their property and told me not to come back. What do I do?
Leave the scene. Call 9-1-1 if necessary. Once you are safe, report an attempt in ABC Mobile and select "Nobody" under "Who did you speak with?" and "Hostile Environment". Then provide any necessary details.
Why does my app not reflect current information?
The sync button should be your best friend. This button in the top left of the home page should be pressed every time you enter new information into the app. Submitted a proof? Sync! Reported a new attempt? Sync! Most issues arise because your app has not recently communicated with our system.
How do I download ABC Mobile?
Go to your App Store if you have an Apple device, or to your Play store if you have an Android, and search for ABC Legal. You'll see our app "ABC Legal Services Mobile" with our logo, and select "Install".
How do I report an issue with ABC Mobile?
First try deleting the app, restarting your device, and reinstalling ABC Mobile.
If the issue still persists, send us a request Here with:
- Specific details about the issue.
- What type of phone and operating system you have
- What version of ABC Mobile you have (found in profile)
There is a "No Trespassing" Sign. Am I allowed to serve them?
When serving process, you should not trespass. In the event that there is a "No Trespassing" sign on someone's private property make note of it in your attempt, and make sure to include a picture of the sign in your submission. See more: Trespassing and Barriers
What holidays should I NOT serve on?
The only days you can NOT serve with ABC Legal are Thanksgiving and Christmas Day. You are free to serve the other 363 days of the year.
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