Reporting Resident and Neighbor Information

The Resident First

To report an attempt that you spoke with both a resident and a neighbor, on the page “Who did you speak with?” select the type of resident, then later on the page “What did you observe?”, select “neighbor states not resident”.
Adding Notes: Avoid typing information that there is a button for, as it prevents ABC Mobile from responding correctly to the circumstances and potentially preventing a proof of non-service from being created when one should have.

Under "What did you Observe" select "Neighbor states not resident".