---
title: 3 Features for a Higher Service Rate & More Bulletproof Service
description: We added three features to the ABC Mobile App that will improve your service rate and make your proofs even more bulletproof. 
---

[Word on the Street | ABC Legal Blog ](https://www.abclegal.com/blog)

# [3 Features for a Higher Service Rate & More Bulletproof Service](https://www.abclegal.com/blog/3-features)

 Written by [Sean Lee-Siebels](https://www.abclegal.com/blog/author/sean-lee-siebels) | May 18, 2020 3:55:13 PM

### We added three features to ABC Mobile that will **improve your service rate** and make your proofs **even more bulletproof.** 

### 1. Safe Service

First, to clearly show that your documents were **served safely** and in accordance with CDC distancing guidelines during the Covid-19 pandemic, we added a unique delivery method and corresponding language reflecting our [safe service procedures](https://www.abclegal.com/covid-19#safe-service):

 

### 2. Residency Indicators

Next, to document additional evidence regarding **who was served** and **who co-resides** at the service location we capture common **indicators of residency**. These include **call box **listings, communication with **neighbors **or **property** **managers**, clearly visible **packages** addressed to the respondent, and the presence of **vehicles **registered to the individual being served.

Altogether, the proof of service reflects a detailed and thorough account of who was served and how service took place. Here's a recent real-world example:

### 3. Non-Residency Indicators

Finally, we didn't stop with successful services.  When service proves difficult, we now capture specific **non-residency indicators:**

****

By leveraging machine-learning, these non-residency indicators will contribute to our more accurate understanding of [whether a bad address is really a bad address](https://www.abclegal.com/blog/when-a-bad-address-isnt-a-bad-address) and and even more precise [predictions of service probability](https://www.abclegal.com/increase-service-rate).  

While these features may not change your day-to-day, we hope that by **improving your service rate** and making your proofs of service **even more bulletproof** they will strengthen your legal practice.

[View full post](https://www.abclegal.com/blog/3-features)

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