QUOTES FROM CLIENTS, ABOUT ABC & OUR EMPLOYEES

“ABOVE AND BEYOND”

“I would like to extend our thanks to ABC for the outstanding job that you folks did for us yesterday. I sent out a special that needed to be delivered by 2:00 pm. At 2:30 I found out that the address that I gave for my special was no longer valid. I called ABC to see what I could do and found out that you folks had all ready determined that the address was bad and that you had researched the correct address and still had it delivered on time! Thank you for going above and beyond. We truly appreciate it. Thanks again.”

“EXCELLENT SERVICE”

“I’ve done business with ABC since 1978. In all those many years, you have never let me down. As I have moved from office to office in the Greater Seattle Area, the one constant has been the excellent service I get from your organization.”

“COMPLETELY PROFESSIONAL”

“I am the receptionist at a very busy law firm in Kent. We have 13 attorneys working here, and just about as many legal assistants. Your messenger, Rob Angus, is completely professional and gives ABC a very good reputation. I see many legal messengers come and go here in a day, and Rob is by far, one of the best.”

"I think that you ought to know exactly what kind of person you have working for you. Since he is out in the field, and you don't really get to see the quality of his work, I thought I would give you the insight that you may, or may not be aware of."

"Rob Angus is an excellent representative for ABC Legal Messenger Service, deserving of many thanks from you for his outstanding work performance and sincere, professional efforts that he puts out in your name. I hope this letter doesn't go unrecognized. He truly does give your company a great name!"

“ABSOLUTELY FABULOUS”

“I am writing to commend one of your employees, Eric Traina. Eric is our regular messenger, and we think he is absolutely fabulous and want you to be aware of just what an excellent representative he is for ABC.”

"Eric is always on time, efficient and helpful. But, he really went above and beyond his duties in a particular situation recently. It turned out that there was no staff present at our office to get a huge project out the door. It had to be done by Jane Fantel, the only attorney who was here that day, and our brand new receptionist/administrative assistant who had barely been here a week. The project involved getting out a pleading that had to go to an assigned judge, and there were five counsel involved. It was a production nightmare. Eric came by at his usual time to take the afternoon run. He encountered a fairly frantic attorney and a fairly stressed receptionist, as you can imagine. Eric not only ended up waiting for them to finish the project (in fact, I hope the wait didn't get him in trouble) but he actually helped Ms. Fantel and our receptionist figure out what had to be done and how to do it in terms of conformed copies, things going to the judge, etc. He was really terrific."

"Eric has always been an exemplary messenger, but we want you to know that he saved the day for us. He went the extra mile that so few people take the time to do. We appreciate him, and are pleased to take the opportunity to write this letter about him."

“THERE ISN'T ANYONE ELSE I WOULD TRUST WITH MY WORK”

"I don't remember any time in the 21 years I have been a legal assistant/paralegal at Davies Pearson, P.C. that I have not relied on the expertise and services of ABC Legal Messengers. Over the years, our firm has tried other services - I have stayed with ABC. My firm has ALWAYS returned to ABC."

"My work is in litigation, and I have had the need to use nearly every service offered by ABC Legal Messengers. Most of my needs are met by the Tacoma Office and their staff. Marshall West's management and his involvement and endeavors in the legal community such as the Legal Secretaries organization, has made him invaluable to all of us who are specific in our legal needs. They have never failed me in their service and/or simple delivery of legal documents. Their long-time staff members: Doug, Sally, Dee, Rita, and many more I have not even met, provide a professional but friendly atmosphere that I have found unequaled."

"If I can't find a defendant, Rita finds him or her for me - many times even if they don't still reside in the state. If it needs to be delivered or even served today - Doug finds a way. If I need it filed in Olympia or Bremerton or Seattle by Noon - this Tacoma office finds a way!!"

"This Tacoma staff, many in Seattle, and certainly the Olympia office have made my career in this profession so much easier than one would expect. I can only share my gratitude by telling all who would ask - if you need legal delivery, service, locating, tracing, filing, or darn near anything else in the legal service area ... there just isn't anyone else I would trust with my work."

“DILIGENT, HELPFUL, PROFESSIONAL”

“This office has recently used the services of ABC Legal Services. It was a particularly difficult matter because the person we wished to serve was avoiding service and was the subject of a criminal investigation. Mr. Ron Belec of your office was extremely diligent, helpful, and professional in his approach to this case.”

“He not only located the defendant, he provided two declarations which were critical in this matter.”

“Likewise, in another matter, I received helpful and professional service from Mr. Rick Driggers of your office.”

“In the future, if I have service matters for Seattle, or know of anyone that does, I will refer them to your offices as a result of the fantastic help I have received.”

“CONSCIENTIOUS AND RESPONSIBLE”

“I have found Ed White of ABC, to be conscientious and responsible, rare qualities in this day. I want to sincerely thank you for having him as a valued ABC employee.”

“GREAT SERVICE/TERRIFIC SERVICE”

“Just want to express my thanks for the really great service I’ve been getting from your staff. Lately in particular, Bryan Milbradt in Process, Rick Driggers in Forwarding, and Matt O’Connor in Document Retrieval. All three have gone out of their way recently to help me out in some delicate time situations."

“It is easy to complain when things don’t go smoothly (and I have at times), but I think it is only fair to acknowledge when positive, terrific service happens from your people. Since I use your services so often and have for many years, I think ABC is getting better all the time!”

“P.S. Ron Belec has been a real treasure when we have needed his services, too.”

“PROFESSIONAL, INTELLIGENT, COOPERATIVE & EFFICIENT”

“This letter is being sent to you in recognition of one of your employees, Jim Hellums.”

“With only a few days to spare, with respect to a 3 year statute for tort actions that was near the expiration date, I contacted ABC, and Jim Hellums responded to my very concerned call. He immediately researched the records and finding no proof of service, wasted no time before jumping into action. He took the information I had, verified the address, got the defendant served THAT VERY night, and most importantly, kept me advised throughout. He was professional, intelligent, cooperative, and efficient."

“Jim’s customer skills are an asset to ABC!”

“A WORD OF THANKS”

“The intent of this letter is to let you know what a fine crew you have working for you at ABC. I’ve sent cards and small gifts to those whose names I know, but I suspect I’ve overlooked a number of people, and for that I make my apologies.”

“The folks who do my specials, take care of the process, etc., are the folks who make me look good and are responsible in large part for my successful career.”

“A special thanks to Rick in your forwarding department for his help and advice in a particularly awful situation.”

“Thank you to all the people in ABC’s Specials, Kris and Spider and Ben Birnie.”

“Andy, I’ve been in this business near 28 years and I can be pretty demanding. Your people have responded to every one of my calls over the years with timely service, straight information and uncommon good humor.”

“THANK YOU TO YOU ALL!!!”

“PLEASURE DEALING WITH YOU”

“I really appreciate your efforts, and the efforts of those in the ABC Tacoma office, in getting our office a faxed copy of the face page from the Voluntary Petition filed in the above case in Tacoma, as well as a complete copy of the full filing package. Because of your special handling in this matter, I was able to get the face page faxed to the Court in California prior to the hearing date.”

“Your people remedied a problem for me in a speedy and courteous manner. It was a pleasure dealing with you, again, thanks so much.”

“BREATH OF FRESH AIR”

“Every now and then I like to thank you guys for all the work you do for us. Rick Driggers has always provided outstanding service for me, and this “thank you” is long overdue.”

“We recently ran into a weird set of circumstances for one of our cases in Eastern Washington. I asked Rick to give me more info regarding the service. He did a great job of answering all of my questions as soon as he could. It dawned on me this morning that Rick has always made a special effort to be as efficient as he possibly can. What I appreciate most are his customer service skills. Rick is a breath of fresh air compared with lazy judicial assistants, infuriated defense attorneys, and lunatic pro se defendants.”

“EXTREMELY CONCERNED ATTITUDE”

“I wanted to take the time to write a short letter commending the work that Mr. Ed White has done for me and our firm.”

“Several times this year, Mr. White was instrumental in accomplishing difficult service of process tasks. Ed always has an extremely concerned attitude about the work to which I needed him to get involved.”

“At least three times this year, I had concerns about attempts at process service on cases of mine. Each time that I asked Mr. White to get involved, proper service was effected within a week of my asking for his involvement.”
“These tasks included locating and serving an airline pilot, tracing a defendant to a nursing home, and locating and serving yet another defendant, who never appeared to be home, by determining that he was in jail, where ABC served him.”

“There are numerous other cases in which he has done everything necessary to locate the defendant and push the process servers. His concern and attitude have been the reasons why in each case proper service was effected within a reasonable time frame.”

“UNFAILINGLY COURTEOUS AND ACCURATE”

“This letter is about a young woman named Jennifer Scarlett who has taken over as our local messenger in the Burien area. Her name is Jennifer and I would consider her to be an exemplary employee. She is prompt, unfailingly courteous and accurate in her work. I think I speak for not only our office, but for other offices in the Burien area when I tell you how much we appreciate having Jennifer on our route."

“COURTEOUS/PROFESSIONAL/EFFICIENT”

“We are writing to commend one of your employees, Michelle Autier.”

“Last week we were under considerable pressure trying to get four defendants served. Service was stalled for one reason or another. Thanks to the efforts of Michelle, the job was done and service on all defendants obtained. Throughout many, many calls from our office, Michelle remained courteous, professional, efficient, and genuinely helpful. We were so desperate to get this service done we were not mindful of the cost, and she even kept a lid on that for us too. She’s great---thanks!!”

“As you know, our law firm has had a long association with ABC, and Michelle is a fine example of why we continue to rely on your services.”

“HARD WORK/DILIGENT FOLLOW UP”

“I just wanted to drop you a note expressing my appreciation for your hard work and diligent follow up on the services we forward to you each month.”

"SNOWBALLS CHANCE IN ------------"

“Yesterday, late in the afternoon, I had a rush filing and Judge’s copy to King County Superior. I called for a Special at about 4:17 p.m. and was told that you “couldn’t guarantee” delivery, but that you would try. Frankly, I didn’t think there was a snowball’s chance in-----that my filing would make it on time. Imagine my surprise when I called this morning and was told that the Judge’s copy HAD been delivered.”

“That extra effort is very much appreciated.”

“DILIGENT WORK”

“I just wanted to thank Ron Belec and other members of the ABC trace department, such as Carol, for all the work that went into serving divorce papers for our client. Over the course of the last three or four weeks, Ron has worked diligently trying to serve Paul who was on the run “somewhere” in California. The job was made even more difficult by the fact he was searching for someone with limited amounts of cash and no traceable records such as credit cards or a job.”

“Ron followed up on every lead. He worked with his existing (and new) contacts in and around Los Angeles in coordinating the search. He was very patient with a very frustrating situation trying to force Paul to the surface long enough to be served. He helped me find my way through the Los Angeles County Court and community service systems as Paul was arrested during the time we were looking for him. He tolerated many, many telephone calls from our office.”

“Ultimately, he was successful and the divorce papers were served. Thank you again for playing such an important role in something that was very important to us and our client.”

“EXTRAORDINARILY HIGH DEGREE OF ATTENTION TO DETAIL”

“I am an attorney in Tacoma, Washington. Mr. Doug Christiansen serves my office as a messenger for ABC. He has repeatedly demonstrated an extraordinarily high degree of atttention to detail in his duties.”

“Most recently, proposed findings of fact and conclusions of law were sent from my office to opposing counsel. The ABC slip erroneously directed that the original pleading be filed with the court clerk. Mr. Christensen, rather than simply returning the pleading with a note, or blindly following what appeared to be an erroneous direction, took it upon himself in the middle of his busy day to telephone my office, point out the error and ask for clarifying instructions. Thanks to his timely work, I was able to stop what would have been an embarrassing filing with the court clerk, correct the action and use my office time efficiently.”

“I have observed Mr. Christensen perform similarly at other times. This shows a high degree of pride in his work as well as attention to detail.”

“I commend Doug Christensen in the performance of his duties, and I recommend him to your attention as an excellent employee and representative of ABC Legal Services.”

“BENT OVER BACKWARDS”

“I have used ABC for 10 years, at various law firms. I have always thought ABC has the best service and most experienced staff. They have always bent over backwards to help in any way. Keep up the good work.”

“SIX MINUTES TO SPARE”

“I am working as a temporary legal secretary for Wilson, Smith, Cochran & Dickerson in Seattle. I am writing a letter of commendation for your messenger, Andrew Foy, who gave this firm excellent service today under circumstances that most messengers would have handled much less professionally.”

“Andrew was paged to pick up two sets of documents at approximately 11:45 am. Both sets were going to the King County Courthouse; however, one set had to be filed by noon.”

“The packets were not quite ready when Andrew arrived, so he was forced to wait. As I hurried to finish, the clock continued to run; however, he showed no impatience, and, in fact, assured me that he could get the filing done on time. He left with fewer than six minutes to spare, and ABC called just after the noon hour to tell me that the filing deadline had been met.”

“Obviously, Andrew is a very competent messenger. Just as important, however, is that he also has a very professional demeanor. Under pressure to meet a very tight deadline he remained calm, attentive to the task at hand, while reassuring me as I scrambled to get the last of the paperwork together. In fact, the quality of his service was so exceptional that the receptionist told him he deserved a “gold star.”

“Thanks to Andrew for doing a great job. Thanks also to ABC for making him available to us this morning.”

“PROFESSIONAL AND FORTHCOMING MANNER"

“Just wanted to report that Craig Brown from ABC did an excellent job at today’s hearing on the above referenced matter. As a result of his testimony, the default judgment was not vacated. The issue was one of credibility, since the defendant claimed he had never been served and Mr. Brown remembered serving him personally. Mr. Brown presented himself in a professional and forthcoming manner. We appreciate his good work.”

“WENT THE EXTRA MILE”

“I wanted to let ABC know of the fine work that Ron Belec performed in the above referenced matter. As a direct result of Mr. Belec’s extraordinary efforts, my client was able to repossess the subject vehicle from the defendant who had been evading process for many months. Mr. Belec literally and figuratively “went the extra mile” in accomplishing service of process in this matter. Mr. Belec also provided very valuable location information regarding the defendant.”

“I thank and commend Mr. Belec and ABC for your outstanding service in this matter and I intend to utilize your services in the future.”

“EAGER TO HELP”

“At the end of the year, I try to take time out to thank the people who make my life easier. Carol Body in ABC’s trace department is such a person. Countless times Carol has been able to come up with simple, cost effective solutions to problems that we have run into. She is always eager to help and nobody returns my phone calls more quickly.”

When people ask me what I do for a living, I tell them, “I get paid to piss people off.” Carol makes it so much fun! Thanks for all of your help.”

"It's always nice to work with a pro."

“TIGHT SPOTS/MANY OCCASIONS”

“Last week when I needed to have an old King County court file reviewed on short notice, Matt O’Connor promptly checked the court records and reported his findings. Moreover, when I called a third and fourth time about a particular document, he responded just as quickly as he had to my first and second calls. His enthusiasm came through even over the phone and, in spite of being asked to check and double check, he never seemed “bent out of shape. With trial only a week away those qualities were especially appreciated.”

“I know ABC is made up of many great people like Matt. They have helped me out of tight spots on many occasions. I have to say Thank You!!”

“COMPLETELY UNBELIEVABLE”

“When I talked with your investigation department in your office, they said you would be able to search and find this woman, but they gave a time frame of approximately 2 weeks. It is so completely unbelievable that you found her in one day. In the future whenever we need someone found, we’ll come to you.”

“Thank you for your assistance in this regard. The next time my husband and I are in Seattle we’ll take you out for that dinner I owe you.”